Support

Help with Ovea Club.

Most questions about a visit, a price or a membership are fastest to answer at your clinic's front desk. For anything about the app itself, email support@joinovea.club. We reply within one business day.

Joining a clinic

Tap the NFC tag at the front desk, scan the clinic's QR code, or type its six-letter code on the app's first screen. You can join more than one clinic and switch between them from the clinic name at the top.

Signing in

There is no password. Enter your mobile number and we text you a six-digit code. Codes last ten minutes. If one doesn't arrive, check the number and request a new one after 30 seconds. We ask for your email only when you join a paid membership, so your clinic can send receipts.

Points and rewards

Your clinic adds points when you visit. Tap your card in the app to show your loyalty number at checkout. Rewards are redeemed in the Rewards tab and give you a code to show at the desk.

Memberships and payments

Memberships are sold by your clinic and billed by your clinic through Stripe. To change your card, switch plans or cancel, open Memberships in the app and tap Manage. Refunds are handled by your clinic.

Your account and data

Change marketing and analytics choices in Profile, Privacy. To delete your account and personal data, open Profile and tap Delete account. See our Privacy Policy for details.

Last updated November 3, 2026. Questions: privacy@joinovea.club